NEWS/EVENTS --> WEB ENABLED SERVICES..
Web Enabled Services:
Customers participating and purchasing products in the ever elusive service
industry are heavily dependant on the provider - client interaction. It
goes without saying therefore that this interaction needs to be pleasant
and personal but at the same time valuable and professional. Customers need
to know that the service they receive is of a consistent quality and that
the interaction is not geographically bound.
Information Solutions has developed
a highly sophisticated service performance process to help ensure that the
above is true. Part of this process is the helpdesk application and flowchart.
Customers will be familiar with the concept of logging a call or problem
with our helpdesk, phoning the people managing the helpdesk for updates
and feedback, receiving calls on service satisfaction from the helpdesk
etc.
