PRODUCTS --> SERVICE LEVEL AGREEMENTS(MAINTANANCE)..

Information Solutions outsourcing services can be broken down into six main product types, all of which include long term relationships with customers.

Service Level Agreements (Maintenance) - A Service Level Agreement is a contract between a customer and Information Solutions, where we commit to certain levels of service such as guaranteed response and repair times as well as proactive IT management. It is an “insurance” which guarantees technical resources when required and offers necessary reporting and feedback to inform business decision-making. The difference between our SLA and many other Service Level Agreements (SLAs) is that IS offers a holistic IT solution to your business needs. It offers the complete alternative to costly in house IT personal and allows your organisation to concentrate on its core business! We offer 3 broad levels of maintenance: