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Information Solutions

Information Solutions (IS) is growing in the ‘information systems’ industry. Our aim is to assist organizations in reaching their desired future state through the identification, implementation and maintenance of information systems including Hardware, operating systems, applications and networks

Maintenance contracts with Service Level Agreements are Information Solution’s core business. It is Information Solutions (IS) experience that service management is a critical component in customer satisfaction when implementing and running maintenance contracts even where highly qualified technical resources are appointed. We pride ourselves in being flexible and offer our clients tailor made contracts that suit their environment, needs and budgets.

A Service Level Agreement (SLA) is a contract between a customer and Information Solutions, where we commit to certain levels of service such as guaranteed response and repair times as well as proactive IT management. The difference between IS and many other Service providers is that IS can offer a holistic IT solution to your business needs and provides the necessary reporting on service level achievement and other IT related statistics.

Information Solutions has a fully operational ‘Help Desk’ adding value to the services we offer. Our ‘Help Desk’ is central to the operational running of our SLA’s and ensures that we achieve service excellence. Click here to read more